Indo13 Terms & Conditions – Complete Platform Rules for Malaysia's Online Casino

These Terms & Conditions govern access to and use of the indo13 located at https://indo13.my, including all services, games, promotions, and other features available therein. This document takes full effect when you:

• Registering a new account on the platform indo13
• Log in to your existing account
• Making any deposit or financial transaction
• Playing any game available on the
• Claiming any bonuses or promotions on offer

indo13 reserves the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Continued use of the platform following any amendments constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically to ensure you are always aware of the latest version of the Terms & Conditions in effect.

To register and use the indo13, you must meet all of the following eligibility requirements:

Each individual is permitted to register and hold only one account only on the platform indo13. Holding multiple accounts under the same individual — even using different names or details — is a serious violation that will result in the closure of all associated accounts and the forfeiture of all winnings and accumulated balances.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your official Malaysian identification document
• A valid MyKad number or passport number
• An active, reachable Malaysian phone number
• An active email address that belongs to you
• Exact date of birth for age verification purposes

indo13 reserves the right to request supporting documents such as a copy of your MyKad, bank statement, or proof of address for identity verification (KYC — Know Your Customer) purposes at any time, particularly prior to processing withdrawals above a certain threshold. Failure to provide the requested documents within the specified timeframe may result in a temporary account suspension.

You are fully responsible for all activity that takes place in your account. Your account password must be kept secure and must not be shared with anyone. indo13 shall not be liable for any losses resulting from unauthorised access caused by your own negligence in safeguarding your login credentials.

All deposits into your indo13 are conducted in the currency of MYR (Malaysian Ringgit). Deposit methods supported by indo13 are limited to the following local Malaysian payment options:

• Touch 'n Go eWallet — the most popular method among Malaysian players
• GrabPay — via the Grab app already installed on your phone
• Boost eWallet — a fast and convenient digital wallet
• ShopeePay — for active users of the Shopee Malaysia ecosystem
• DuitNow — direct transfer using a Malaysian phone number
• FPX via Maybank2u — secure online banking
• FPX via CIMB Clicks — trusted online banking

The minimum deposit amount per transaction is RM 20. No maximum deposit limit is set; however, higher amounts may require additional verification based on our internal risk assessment. All successful deposits will be credited to your account balance instantly or within a few minutes, depending on the payment method selected. indo13 does not charge any processing fees for deposits.

Withdrawal of winnings from the account indo13 subject to the following conditions, which must be fulfilled before a withdrawal request can be processed:

• Completed and successful identity verification (KYC) for your account
• All rollover requirements associated with any bonus received have been fully met
• No active investigations into your account remain unresolved
• Withdrawals must be made to the same payment method used for the deposit

The minimum withdrawal amount per transaction is RM 50. Withdrawals will be processed by the finance team indo13 within 5 to 15 minutes for e-wallet methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow. For FPX via Maybank2u or CIMB Clicks, processing times may vary depending on the respective bank's operating hours. indo13 does not charge any withdrawal fees for all available methods.

Indo13 reserves the right to request additional documents before approving withdrawals that exceed a certain amount, or in situations deemed to require further verification. This forms part of the Anti-Money Laundering (AML) measures that we strictly adhere to.

indo13 offers a wide range of bonuses and promotions to its members, including a 150% welcome bonus for new members, weekly cashback, free spins, weekend reload bonuses, monthly tournaments, and a VIP loyalty programme. All offers are subject to the specific terms stated in each respective promotion, as well as the following general rules:

• Every bonus comes with a rollover requirements (rollover) requirements that must be met before winnings derived from bonus funds can be withdrawn. The rollover ratio varies for each bonus type and will be clearly stated in the terms of the relevant promotion.
• Bonuses carry a expiry period specified. Should the rollover requirements not be met within that period, any remaining bonus balance will be automatically forfeited.
• Each promotion may only be claimed once only per individual, per household, per IP address, or per device used — unless otherwise stated in the relevant promotional terms.
• indo13 reserves the right to modify, suspend, or terminate any promotion at any time at its sole discretion.
• Bonus system abuse — including but not limited to opening multiple accounts to claim bonuses repeatedly, coordinating with other players to exploit promotions, or employing hedging strategies that are clearly intended to avoid risk while using bonus funds — is strictly prohibited and may result in account closure and forfeiture of all associated funds.

All games available on the platform indo13 — covering video slots such as Cat Wilde, Colossal Gems, Triple Pandas, and Mission Impossible; live casino games such as European Roulette and Football Studio; as well as all other table and card games — uses a Random Number Generator (RNG) certified by independent auditing bodies to ensure fair outcomes that cannot be manipulated by any party, including indo13 yourself.

The Return to Player (RTP) percentage for each game is displayed transparently and can be checked by any player. Results of completed games are final and cannot be disputed or altered by any party.

In the event of a technical disruption, internet connection failure, or any other technical issue that occurs while a game is in progress, indo13 will make every effort to restore the game to the last state recorded in our system. If restoration is not possible, the affected bets will be refunded to the player's account.

User indo13 is strictly prohibited from doing any of the following:

• Registering more than one account or allowing others to use your account
• Providing false, misleading, or incomplete personal information during registration or account verification
• Using automated software, bots, scripts, or any technology intended to exploit the gaming system or gain an unfair advantage
• Engaging in any form of financial fraud, including the use of illegally obtained credit cards or bank accounts
• Engaging in any activity that may constitute money laundering or the financing of terrorism
• Communicating in a rude, threatening, or harassing manner towards staff indo13 or other players on the platform
• Attempting to hack, disrupt, or compromise the performance or security of the platform indo13 by any means
• Sharing or distributing content that infringes on any copyright, trademark, or intellectual property rights indo13 without written consent

Any breach of the above prohibitions will result in immediate action, which may include account suspension, permanent account closure, forfeiture of all balances and winnings, and/or legal action if deemed necessary by indo13.

indo13 reserves the right to suspend or close any user account at any time, with or without prior notice, for reasons including but not limited to:

• Confirmation that the user is under 21 years of age
• Violation of any section of these Terms & Conditions
• Suspected or confirmed fraudulent activity or money laundering
• Request from the user to close their own account
• Decision based on responsible gaming programme
• Actions taken by the relevant authorities or regulatory bodies

Users who wish to voluntarily close their account may contact the support team indo13 via live chat or email at [email protected]. Requests will be processed within 3 business days. Any balance remaining in the account (after deducting any bonus balance that has not met the rollover requirements) will be returned via the original payment method used.

The collection, processing, and storage of your personal data by indo13 governed in accordance with our Privacy Policy, available on a separate page. In summary:

• Your personal data is used solely for account management, identity verification, transaction processing, and service-related communications indo13
• Your data will not be sold, rented, or shared with third parties for marketing purposes without your consent
• All data is stored on servers protected with 256-bit SSL encryption
• You have the right to request access to the personal data we hold about you, request correction of any inaccurate data, or request deletion of your data by contacting our support team

For more details on how we handle your personal data, please refer to our indo13 Privacy Policy in full.

indo13 shall not be liable for any loss, damage, or claim arising from:

• Service disruptions caused by circumstances beyond our control, such as third-party network failures, natural disasters, or actions taken by authorities
• Game outcomes deemed unfavourable by users, provided such outcomes were generated by a certified and fair RNG system
• Losses resulting from the user's own negligence, such as sharing login credentials or using an unsecured device
• Any investment or financial decisions you make based on your experience playing on our platform

Maximum liability amount indo13 to any user under any circumstances shall not exceed the total net deposits made by that user in the 12 months preceding the relevant claim. indo13 makes no guarantee or representation that the platform will operate without interruption or be free from technical bugs at all times.

indo13 is firmly committed to responsible gambling and the well-being of all our players. We believe that online casino activity should be an enjoyable form of entertainment, not a source of financial hardship or stress. To that end, we provide a range of self-control tools that you can access directly from your account settings:

• Daily/Weekly/Monthly Deposit Limit: Set a maximum amount you can deposit within a given time period
• Loss Limit: Set a maximum loss limit to protect yourself
• Play Time Reminder: Receive notifications when you have been playing beyond a set period of time
• Cooling-Off Period: Suspend access to your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Permanently close access to your account if needed

If you or someone you know is experiencing gambling-related issues, please reach out to the indo13 support team indo13 via live chat or our email. We also encourage you to seek professional assistance through problem gambling support agencies operating in Malaysia. For more information, visit the Responsible Gaming us.

indo13 reserves the right to modify, amend, add, or remove any part of these Terms & Conditions at any time without any obligation to provide prior notice to users. The latest version of the Terms & Conditions will always be available on this page, with the most recent update date clearly stated at the top of the document.

We encourage users to review this page regularly — at least once a month — to stay informed of the latest terms governing your use of our platform. Your continued use of the platform indo13 following the publication of any changes constitutes your acceptance of the amended Terms & Conditions.

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with the use of the platform indo13 shall first be resolved through good-faith negotiations between both parties.

If any dispute cannot be resolved through negotiation within 30 days, the parties agree to refer the matter to binding arbitration. The language used in any proceedings shall be Bahasa Malaysia or English.

Should any provision of these Terms & Conditions be found invalid or unenforceable by a court or competent tribunal, that provision shall be deemed void only to the extent of its invalidity and shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

For any enquiries regarding these Terms & Conditions, please contact the support team indo13 at [email protected] or via live chat within your account, available 24 hours a day, 7 days a week in Bahasa Malaysia.